Workforce engagement – A template for success
BC Ferries is one of the largest, most sophisticated ferry transportation systems in the world, with, up to 47 ports of call providing a service on 25 routes along the coast of British Columbia, Canada.
A summary of achievements in this pioneering collaborative venture
WrightWay, in co-operation with Force Technology, has been working with BC Ferries for nearly three years as WrightForce. One of the main features in the consultancy project, known locally as ‘SailSafe’ has been WWTL’s ‘Securing the Future – The Way Forward’.
The consultancy and training carried out by WrightForce in that period have contributed to the following tangible benefits to BC Ferries:
All injuries reduced by 11% from 938 to 839.
Time loss injuries (over one day) reduced by 29% from 164 to 117.
Work days lost have reduced by 43% from 4538 to 2588.
As a result of these and other safety related figures the company’s payments to the Workers Compensation Board (WCB) will be reduced by 2.4% in 2010. The company anticipate savings in 2010 of Can $700,000 (£428,000 at current rates, 15/10/09). WCB will conduct an audit in January and if passed successfully a further 15% reduction in payments is expected. In all BCF expect to save in excess of Can $1 million (£612,000).
Worksafe BC (the HSE equivalent regulator) has complimented BC Ferries on their safety performance and requested they tell other companies in British Columbia how SailSafe, introduced by WrightForce, has helped BCF to achieve the progress it has.
ALERTS (All Learning Events Recorded Today) 692 received with a 67% closure.
A new record of ferry on-time performance was set, even though the on-time performance criteria has been removed from the Master’s Key Performance Indicators.
A new record level of positive customer satisfaction was achieved.
Figures are the rolling average in the year ending 31st August 2009:
