I would like to thank you for the feedback from the Crew Resource Management Training Course. Clearly, this is excellent stuff and most useful to us in trying to improve the way we do our business.

May I ask you to pass on my thanks to all those who participate in these courses and make clear to them that their comments are being passed up the line and are being taken seriously. For example, your paper will be circulated to all the Divisional Directors within V.Ships and we shall have it on our next meeting agenda to discuss the points raised and see what we and the management team can do to address the concerns raised within the paper.

I would like at some future point to come back and maybe illustrate changes that we have instigated as a result of these comments so that you can see that we are indeed working on these issues. In the meantime, may I ask you to be so kind as to make future participants aware that we value their comments and that they are seen and action taken.