Making Human Factors courses accessible – the WrightWay Forward

Human Factors course

Human Factors course

WrightWay has been conducting Human Factor (Resource Management) courses for 15 years, with up to 27 courses per year.  For all of those years all the courses had been company specific, but in March this year WrightWay held its first Open Course.  It was a resounding success; in fact WrightWay had been so confident that it would be, that another was already planned.  This is scheduled to take place at South Tyneside College, South Shields in the week commencing 12th November 2012.   There will be more Open Courses in 2013, and it is possible that due to requests already made, we will need to programme an additional one before the end of this year.

What is Human Factors (Resource Management)?

“The use and co‐ordination of all skills and resources available to the crew to achieve the established goals of a safe, efficient and comfortable voyage”

Additionally, it is now known, in the 21st century, the human element of an operation is the weakest link in the chain of systems, and the human has limitations on performance.  Therefore, there is a need to train to achieve an improved response to high stress in high-risk environments.  Our standpoint is that to achieve this effectively, one has to practice the same behaviours in what might be called ‘normal’ operations, when there is less stress and less risk.

WrightWay has updated the course content to comply with the requirements of the The Manila amendments to the STCW Convention.  In fact of course, we always ensure that the content of any course or intervention meets the needs of the day.  Attendance on a course that meets the amended STCW Convention requirements will become a standard part of certification for all officers in the future.

Those attending the March course were from different parts of the maritime industry and included masters of large passenger ferries and both bridge and engineering officers from a very large super yacht.  All we ask of the delegates is to be ‘open minded, and ready for change’.  It is not easy to change when you know, and have been told, that you are an experienced expert in your field.  However, all of the delegates left on Friday lunchtime acknowledging that they had picked up new ‘tools’ for their toolbox, and they also told us that they thoroughly enjoyed the course and that it would be of enormous benefit to them in their work.

During the week there were opportunities for everyone to spend time together away from the classroom and the simulators, and to get to know better those from different parts of the industry.  A meaningful consequence of this is that learning from others is achieved both in the learning environment and away from it.  One of our philosophies is that everybody can learn something from everybody else.  On one evening, WrightWay hosted dinner for all the delegates and facilitators together.

The course consisted of, and will continue to do so, a series of theoretical sessions and at least one session each day using the advanced marine simulation facilities at South Tyneside College. The simulator sessions give delegates the chance to practice the theory that has been covered in the classroom, and make mistakes in a safe environment.  The simulator sessions were debriefed primarily by the students themselves using the video and audio recordings of what actually happened, and not what people ‘think’ happened.  Sometimes these can be wildly different!  Incorporated into the classroom sessions were a series of case studies designed to get the delegates thinking about the causes of, and ways to prevent, the repeat of some real incidents.

By all accounts, the course held in March was received very well, and we expect colleagues of those who attended this first course to be applying for places on the next one.

If you would like to attend this course, which we are sure will help you to become a better and more rounded maritime professional, then please email either or  We look forward to welcoming you to one of our courses soon.


Safety management: saving money as well as lives Boardroom engagement and morale-boosting workforce empowerment is crucial to a safer working environment – and good for the botto »

Mark Collins, CEO of BC Ferries, speaking after he had received at the Du Point biannual DuPont Safety Award at this year’s World Congress for Safety and Health […] »

In 2014, Canship Ugland Ltd entered into discussions with WrightWay Training Ltd (WWL) to explore options to provide Leadership and Management training to our Ships’ Officers »

WrightWay (WWL) has been assisting Irish Ferries through its appointed ship management company, Matrix Ship Management, from March 2012 to date. In this time WWL has delivered Huma »

In 2007, British Columbia Ferry Services Inc. and the BC Ferry and Marine Workers’ Union (BCFMWU) embarked on a journey towards creating a world-class safety management syste »

One Day Conference on Friday 21st November 2014 at HQS Wellington, Embankment, London Click here for a PDF with more information. Venue: HQS Wellington Temple Stairs Victoria Emban »

Maritime Professional – Part II – Talking With the Experts About Maritime Safety Culture – What is it And How to Improve It Read the full article here. »

Maritime Professional – Talking With the Experts About Maritime Safety Culture – What is it And How to Improve It? Read the full article here. »

The Manila Conference of last year examined a number of revisions to SCTW, not least of which was a notable shift in emphasis, in placing Crew Resource Management […] »

Could it also be the most productive thing you will ever do for your business? Although reduced in number in recent years, with seamen still being injured and […] »

By combining HELM training with workforce involvement and ownership, one company avoided $7.5million in direct health & safety related costs and a further $30 million in operat »

ADPC the master developer of ports and industrial zones, recently held the internationally approved management level training course on Human Element, Leadership and Management (HE »

News Article from Maritime Training Issues: Summary Can a vessel operator completely reshape its safety culture? At BC Ferries time loss injuries have been cut in half. Serious [&h »

“BC Ferries began working with WrightWay Training and Force Technology (WrightForce) approximately six years ago with the formulation of the joint-Union/Management initiative »

BC Ferries began working with WrightWay Training and Force Technology (WrightForce) approximately six years ago with the formulation of the joint-Union/Management initiative called »

Leading international training and safety consultancy, WrightWay, was awarded the prestigious IHS Safety At Sea Training Award at the annual awards gala, held onboard HMS Belfast, »

Dear John I am writing to thank you and Bob for your interesting and thought provoking presentation at HEAG 13. You brought a wealth of experience from both […] »

Manila Amendments and their effects on Human Factors training The Manila Amendments to STCW are being phased into the certification structure over the next few years, with full [&h »

WrightWay has been conducting Human Factor (Resource Management) courses for 15 years, with up to 27 courses per year.  For all of those years all the courses had […] »

A Safety Partnership Open, honest and constructive discussions between Canada Steamship Lines, CSL, crews, office personnel and management took place this past winter.  The object »

Introduction Welcome to WrightWay’s first newsletter. We trust you enjoy our first steps into sharing with you what we are doing in the world of Human Factor (Resource […] »

Fantastic news from BC Ferries, and a ringing endorsement for the “SailSafe” programme from the Auditor General. Click on the image to read the President and CEO of [&h »

Wrightway announce Open Course course which is accessible to self sponsored delegates or for companies who only require a few places in March 2012. To find out more […] »

CSL and V Ships are pleased to announce the launching of a joint safety initiative called ‘SafePartners’. Together in 2012 and beyond, we will raise the bar still [&hel »

Simulators aid management development A suggestion for the provision of state of the art full mission marine simulators for training both leadership teams and Boards of Directors A »

Update of successes and expectations at BC Ferries SailSafe is the collaborative workforce engagement programme with WrightWay as a key partner Chief Operating Officer, BC Ferries »

SailSafe Achievements – Success through safety Outstanding success in pioneering collaborative venture with leading Canadian shipping company BC Ferries operational memorandu »

The H Factor Human Factors and Behavioural Safety are vital components of a companies business strategy as described in this article published by Shipping & Marine magazine Cli »

WrightWay Training opens its doors to the trade Exclusive, hands-on simulator training sessions are being offered by leading international training and safety consultants WrightWay »

To train or not to train your staff? International training and safety consultants, WrightWay is emphasising the critical importance of workforce training despite the economic down »

An Inconvenient Truth The relationship of complacency and human behaviour in accident prevention A discussion article by John Wright examining the concept of complacency in acciden »

Is complacency to blame? Identifying the root cause is essential to prevent regular recurrences Discussion on the use of correct terminology in apportioning causes Following the pu »

Workforce engagement – A template for success BC Ferries is one of the largest, most sophisticated ferry transportation systems in the world, with, up to 47 ports of [&hellip »