"The WrightWay team is proud to have received these testimonials from our clients and on their behalf I am pleased to share them with you here."


Captain John Wright
Wrightway Ltd.

Barbara Mazurowski, British Energy

I can attest and fully support to the approach of ‘Managing Safety and Business’ that John Wright has formulated and presents in his business/safety model. As Department of Energy Site Manager for the Rocky Flats Closure Program, we deployed a similar approach which included:

• Closing the real and perceived gaps between management and the ‘front line’
• Personal responsibility to your own performance and safety accountability
• Partnering and empowering the workforce to develop and measure their own performance and subcontractors
• Measuring and analyzing the cause, the ‘real cause’ of safety and performance concerns, even when they were focused on lack of management and leadership

The result was an increase in safety performance that made an immediate impact on the performance of the Closure Program. The cost and schedule improved dramatically over the period of about 18 months. The Programme went from 40% under performance to 40% improvement over target cost and schedule. You owe it to your employees and to your bottom line to embrace John Wright’s concepts.

Terry Cooper, Health Safety & Environment Manager, Total E&P UK plc,

John Wright’s involvement with Total E&P UK PLC over the years has been productive with the completion of the "Way Forward" workshops. John proactively and with great enthusiasm, engaged our entire offshore workforce in active sessions highlighting any concerns on health and safety, job satisfaction and other specific issues.

John's "Gold Dust" items from the sessions paved the way to improving relations between management and workforce, and paved the way for follow on sessions in revitalising safety. We would recommend John's technique and programme to other like minded companies.

Nick Loughlin, Operations Manager, Liverpool Bay Asset, BHP Petroleum

I have known John Wright for nearly four years. I have experienced the services of WrightWay on two separate occasions. On both occasions I have found WrightWay to provide a high quality service that is cost effective.

John demonstrates a real passion for health and safety that is infectious. He interacts very effectively with ‘shop floor level’ workers and is able to gain their trust and support. He is equally able to help deliver hardware safety solutions in addition to behavioural safety solutions.

The ‘Way Forward’ programme does work and although the journey to safety improvement is not easy, John proactively assists with the process.

Captain Martin Burley, Training Manager, V Ships Management U.K.

V.Ships have chosen WrightWay in the U.K. as our preferred training provider for many years.

John and his team of expert and enthusiastic trainers “deliver”. Their different personalities and styles complement each other marvellously. The feedback received from our senior officers is an indispensable tool for organisational change.

Not only do the delegates leave the course invigorated, the organisation reaps tangible benefits as well.

Captain R M Bishop, Chief Operating Officer, V Ships Management U.K.

I would like to thank you for the feedback from the Crew Resource Management Training Course. Clearly, this is excellent stuff and most useful to us in trying to improve the way we do our business.

May I ask you to pass on my thanks to all those who participate in these courses and make clear to them that their comments are being passed up the line and are being taken seriously. For example, your paper will be circulated to all the Divisional Directors within V.Ships and we shall have it on our next meeting agenda to discuss the points raised and see what we and the management team can do to address the concerns raised within the paper.

I would like at some future point to come back and maybe illustrate changes that we have instigated as a result of these comments so that you can see that we are indeed working on these issues. In the meantime, may I ask you to be so kind as to make future participants aware that we value their comments and that they are seen and action taken.

Ken Connor, Health Safety & Quality Manager, V Ships Management U.K.

I have just attended a Seastaff Seminar in Odessa with Clients CSL. I was there predominantly to discuss and present a topic called "Human Factor" to the office/ Seastaff in order to try to reduce accidents/ incidents caused by human error.

A couple of the attendees had attended the WrightWay CRM Course in Newcastle and gave it a very good review. It certainly seems to be a very valuable 'tool' in fighting the increasing number of accidents and increasing on board safety awareness and efficiency. The owner's representative was very impressed when told that V.Ships were keen to put as many people as possible through this course.

We should endeavour to see if there is any way we could speed up the process. Like most courses, there are limited schedules/ available numbers of candidate places but certainly it came out very strongly during the seminar that Seastaff were keen to attend this course.

Of note was when asked, an attendee related what he had taken from the course and implemented on board. He was a Chief Officer and he mentioned that both he and the Master of his ship had attended the course and when they returned to the ship they implemented a lot of things learned. They felt the ship was operated much safer, more efficiently and that everyone on board accepted the system.

Mike Corrigan, Chief Operating Officer, BC Ferries & Jacqueline Miller, President, BCFMWU

When BC Ferry Services and BC Ferry and Marine Workers Union determined to embark on our journey towards a world class safety management system in the domestic ferry industry and a new standard for corporate safety culture, both organizations agreed to utilize the expertise and the experience of WrightWay in conjunction with Force Technology of Denmark. From the very start, John Wright and his team brought their enthusiasm and commitment to the table, understanding the complex issues we were dealing with and assisted us to define a clear plan to fulfill the mandate of BC Ferries and its partner in safety, the BCFMWU. Through developing strong, respectful relationships with the participants, John and his team have harnessed the latent power within the tri-party partnership of management, trade union and employees.

They have helped us to launch our program for change and to jettison past contentious history.

From day one, WrightWay has emphasized the imperative for inclusiveness. They have taken the ‘ground up’ approach, leaving no-one left behind in the pursuit of safety excellence and culture change. Through that ‘all onboard’ philosophy the employee-driven program SailSafe was conceived. With the truly inspirational Ken Woodward as the guardian overseer for the program and the people, much has taken place at BC Ferries over the last year and a half to bring not only optimism for the future of SailSafe but significant evidence the program is working. With personal safety ownership fully communicated as the expectation, everyone at BC Ferries is more fully engaged, vigilant and safer. The WrightForce team brings a full suite of tools to rejuvenate BC Ferries’ Safety management System. Executive training in Human Factors and Accident Investigation, Risk Assessment, Bridge Resource Management and simulations as well as a system of audits involving training from the top down and the bottom up has brought real attitude change and situational awareness of where we are as organizations and where we want to be headed. There is a real belief that one day SailSafe will “simply become the way we do things around here at BC Ferries.”

Captain Norman Jones, Marine Training Manager, Caledonian MacBrayne Limited

“CalMac Ferries Ltd. was looking for a course that would take the principles of Bridge Team Management a stage further and would also involve the Engine Room Team in a co-ordinated approach to onboard ship management. The Crew Resource Management Course delivered by WrightWay met our requirements in all respects. Dealing with the management of the vessel in both normal day to day operations and the conduct during emergency situations, the principles of Bridge and Engine Room team management, situation awareness, communication both on board and ship/shore, the mitigation of risk, fatigue and crew resource management are all addressed, utilising both theory and practical simulator exercises, by the excellent WrightWay lecturing team, in co-ordination with the Simulation Department at South Tyneside Nautical College.

The course has been extremely well received by our Senior Sea Staff and participating Shore-based Managers alike, with each learning from the other to achieve a better ship/ shore understanding of each other’s roles and problems. It is proving to be a very large step forward in the on board management of our vessels, which we expect will result in even better safety management performance. It is now our Company policy that all our senior officers undertake this invaluable course.”

Alan Crawford, Senior Health Safety Advisor, Scottish Executive (Scottish Parliament)

“Once again I would like to take this opportunity in thanking you for your enthusiastic approach and delivery of presentation on the day of our even.

Feedback is now coming through to us electronically and your morning session seems to have struck a positive chord with almost all of the delegates on the day. The ‘gold dust’ session has given us some thought provoking ideas on how to move forward and volunteers are falling over themselves to be involved in the development of health and safety in the executive. All good stuff that the team are going to develop and push forward to make a positive difference.”