Organisations understand the need for effective communication. Often they are not sure what that means, or how to make it happen.

WrightWay's Communication Skills training module is designed to meet the needs of organisations seeking to optimise professional communication within an international environment. Combining flexibility with a personalised approach, WrightWay will assist you with the language and skills necessary to ensure the message and ideas are effective.

By using realistic role-plays and habit-altering insights and exercises, participants experiment with different styles of communication and are able to experience the results first hand. They learn to abandon negative communication habits which create conflict and instead, develop powerful communication and persuasion techniques that evoke positive action. As a result they communicate not to complain or fight, but to collaborate, create and accomplish.

A key element in this workshop is a focus on both speaking and listening skills, each as a powerful process for true understanding and effective interaction. Both managers and staff learn to listen and speak to each other in ways they did not think possible before, creating higher levels of understanding and collaboration.

WrightWay’s Communication Skills Training Module can be tailored as an in-house programme to address specific issues within your company.

Typical problem led objectives of this programme include:

• Raising Awareness
• Understanding Communication Dynamics
• Working with Body Language
• Dealing with Assumptions
• Working with Differing Points of View
• Understanding Patterns, Habits and Beliefs
• Developing Great Listening and Responding Skills
• Developing Individual Strengths and Qualities
• Using Positive Reinforcement
• Managing Conflict
• Being More In Charge
• Gaining Confidence

By developing these objectives, WrightWay can help clients communicate more effectively. This positive communication enables them to develop not just their own potential, but that of colleagues too. Good teams talk, and this course lays the perfect foundation for success.

• "It was very useful to see the pitfalls that develop in interview situations".
• "Very worthwhile, it made me re-think a subject I thought I knew a lot about".
• "I now recognise body language and know the importance of monitoring it".
• "I now recognise the importance of being open with one another and to look and listen".
• "The use of actors was very effective in that we could "wind them back" and put words in their mouths during interviews with technicians".
• "I realised my communication problems were common ones".